CRM Manager (Player Engagement)

Keep the players coming back for more awesomeness!
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About the job

As a CRM manager, your focus is to keep bringing players back and get them as engaged as possible to continue playing our awesome 3rd person co-op shooter. You create this retention by creating your own CRM platform and through several (online) media and of course in co-creation with our community team. 

Your contribution

As a CRM Manager (Player Engagement), your main tasks and responsibilities are: 

  • Build/create and maintain a CRM platform to ensure your successful player retention;
  • Manage retention channels such as email, SMS / mobile notifications, in-game communication, web/launcher;
  • By using analytics, segment, create and own acquisition and player engagement strategies;
  • Execute on above mentioned strategies in collaboration with our community team and other stakeholders within our studio;
  • Structure A/B testing and optimize campaigns with our community team.

Our requirements

We’re looking for a CRM / Customer Engagement Manager who is a true numbers hero and who brings along the following experience and background:

  • Around 3 to 5 years of experience with CRM Management;
  • Experience with SAAS systems/products and A/B testing; 
  • Experience working with cross-functional teams and stakeholders;
  • Experience in a live service environment - within (mobile) game development would be preferable, but not required. 

Practical information

Scope: Full-time: 40 hours per week. We offer a permanent position and for the right candidate we offer relocation aid. 

Location: Stockholm, however working remotely can be discussed for the right candidate. 

If you think that this position matches your background and skills, we would love to hear from you! We ask that your application always include relevant work samples or a link to your portfolio. 


Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


Hammarby kaj 10d
120 32 Stockholm Directions +46 702-83 00 33 View page

Perks & Benefits

At Arrowhead we aim to give people a high level of freedom with emphasis on autonomy. Everyone receives generous perks, such as 30 days paid vacation, several health benefits, insurances, and company savings for your retirement fund.

We also have recurring company outings and events such as movie nights, game competitions and activities like paintball.

  • Flexibility and generous vacation

    You have the freedom to plan your workday according to your preferences, keeping in mind that between 10:00-12:00 and 13:00-15:00 you are available for (team) meetings.
    You are also entitled to six weeks paid vacation each year.

  • Pension fund and insurances

    You can feel safe with a full life- and occupational injury insurance as well as guaranteed quick access to health specialists. An additional monthly saving is added to your retirement fund.

  • Health & wellness

    Massage at the office every other week,
    a weekly wellness activity hour and yearly wellness allowance. Once a year we also offer health care checkups with the possibility to track your changes and progress.

Working at Arrowhead

Arrowhead is primarily interested in long term jobs and employment. We are not a project-based studio and prefer to have full-time employees. We feel that this contributes to a better work environment, a feeling of stability and builds stronger internal relationships.

Already working at Arrowhead Game Studios?

Let’s recruit together and find your next colleague.


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